Loan & Credit Policy

tl;dr

how on-tab works.

Start at ₦2,000. Clear on time → tab grows, up to ₦4,000.
A flat 5% of the amount, charged once, upfront. No interest, no compounding.
Default due date is 7 days. Being late costs you no extra money — there is no late fee.
What being late does cost you: your Trust score, and your access to pay-later.
We never add charges silently. The exact repay amount is on-screen before you tap, and it never changes afterwards.

1. who can put bills on tab

Any verified Azabill user (18+, valid BVN & NIN, Nigerian resident) with a starter tab. Your starter limit is set after BVN verification and may change based on your repayment history and credit signals from licensed bureaus.

2. how the tab grows

Everyone starts at ₦2,000. Each time you clear what you owe in full and on time, your limit steps up to the next tier — and it keeps stepping up until it reaches the current ceiling of ₦4,000.

Your Trust score also caps how far you can climb: below 350 you stay at ₦2,000, below 500 you stay at ₦5,000, and below 200 pay-later is switched off until you recover. Missing a due date can pause limit increases or reduce your limit.

3. fees

A flat 5% of the amount, charged once, at the moment you buy. Example: a ₦2,000 tab means you owe ₦2,100 — from day one, and on the last day, whichever day you actually settle.
No interest and no compounding. The figure does not grow with time. There is no daily rate, no monthly rate and no rollover charge.
No late fee. If you settle past your due date you owe exactly the same amount you were shown when you bought.
A few bill categories carry a small fixed service charge (for example ₦10 on electricity). It is included in the total you see before you confirm.

The repay amount is always shown on-screen before you confirm a tab purchase, and it is the only amount we will ever collect.

4. how we collect

From your Azabill wallet balance, on the due date.
From a direct debit on your salary account — only if you have explicitly turned this on in settings.
By you initiating a transfer, card payment, or USSD repayment in the app.

We never call agents on you. We do not WhatsApp your contacts. We do not post on socials. If anyone claiming to be Aza recovery contacts you that way, it is a scam — report to [email protected] immediately.

5. what happens if you don't pay

You are never charged extra money for being late. What you owe on day 100 is what you owed on day one. The consequences are to your access, not your wallet:

Day 1–7 overdue: reminders by push, SMS and from Aza. Any money that lands in your wallet goes to clearing the balance first.
Day 8 onwards: your Trust score drops and new pay-later is paused until you settle. Repeated misses can take your limit back down to the base tier or switch pay-later off entirely.
Long-term default: your account can be restricted, and we may report the debt to licensed credit bureaus, which would affect your credit standing with other Nigerian lenders.

Clearing what you owe restores your standing, and your limit can be rebuilt from the base tier.

We will never use abusive language, harass your contacts, or post your information publicly. Any recovery agent claiming to represent Aza who does these things is acting fraudulently — report them.

6. dispute a repayment

If you believe a charge is wrong, email [email protected] with "DISPUTE" in the subject, or raise it in in-app support. We will freeze the amount in question and investigate within 5 business days.

7. contact

Questions? Email [email protected] or use in-app support.

Loan Policy.